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Yarnzilla is located in Minnetonka, MN, where we have both a brick-and-mortar yarn shop as well as a large shipping warehouse. Currently, the physical shop is open only to students enrolled in our classes and clinics. Online shopping is available to all --including US and international shoppers -- via our website.


Orders shipped within the continental United States --
We ship primarily via UPS Ground, for which we charge a flat shipping fee of $6.95, regardless of the size or weight of your package. For lighter-weight packages, we occasionally opt for USPS Priority Mail. In both cases, we use only trackable forms of shipping, to make sure that no package goes astray as well as to allow you to track your package while it's in transit.

Orders shipped to Alaska and Hawaii --
Our flat-rate shipping fee does not apply to orders going to these states. We ship to Alaska and Hawaii via USPS Priority Mail. We will calculate the actual shipping cost of orders going to AK and HI and add a $1 packaging fee if we need to supply our own box and packing materials. If we can use a USPS Priority Mail Tyvek envelope, you'll be charged the actual Priority Mail shipping cost for your order. (To get an idea of Priority Mail rates, please visit www.usps.com.)

International Orders --
Our flat-rate shipping fee does not apply to international orders. We use USPS Global Priority Mail for all international orders, which we have found to the quickest, least expensive, and most reliable form of trackable international shipping. For international orders, the shipping cost for your order will be determined by weight and destination. In our experience, Global Priority Mail rates begin at $16.50 (for packages of one pound or weight of less going to our neighbor to the north, Canada) and go up from there. To get an idea of Global Priority Mail shipping fees, please visit www.usps.com.

Sale-priced items are non-returnable, as are books, patterns, and knitting needles. Non-sale-priced yarn in as-shipped condition may be returned for up to 30 days after your receipt of it for a full refund or a store exchange (whichever you prefer). If you have any question about the returnability of an item, please email us and wait for a reply before sending it back. If you find that we've filled your order incorrectly, please email us with the specifics; we will correct the mistake quickly and with no further cost or inconvenience to you.

We will never share your information in any way with any third parties. We send out store-related emails only to those who sign up for them, and in the interest of saving trees, we have no hard-copy mailings.

In the spirit of local yarn stores, you earn an immediate "rebate" on the purchase of all full-priced yarns, pattern books, and knitting needles purchased on our site every time you spend $50 or more on discountable merchandise. Here's our discount structure:

$50 - $99 in discountable merchandise: 10% discount
$100 - $249 in discountable merchandise: 15% discount
$250 or more in discountable merchandise: 20% discount

Our shopping cart will calculate and display your total discount during the initial stages of check-out. Discounts are not cumulative -- they are calculated and applied to each order you place at the time of purchase.

Ball-winding is available for $1 per skein. Please let us know in the Comments area of the checkout form which skeins you'd like wound, and we'll add the charge to your order total.


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